MM
Mandla M

1 reviews | Active since Jun 2017

27 Jun 2017, 14:14

Homechoice

<p>I app**** for a loan and they declined it when i asked why the bank pointed at Homechoice..i tried to order something at Homechoice but i have cancelled the order.now my life is mess</p>

0
Replies (8)
Homechoice
Homechoice's reply27 Jun 2017, 15:09
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team

Best regards,

MM
Mandla M's update27 Jun 2017, 15:18
Reviewer Update

Homechoice sent me an email letting me know that the account has been written off and paid up.

Homechoice
Homechoice's reply28 Jun 2017, 08:32
Official

Good Day,

Thank you for raising your enquiry with us on the Hello Peter forum.

Please accept our sincere apologies for your unfortunate experience.

Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.

For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number.

Kind Regards,

Customer Support Team

Best regards,

MM
Mandla M's update28 Jun 2017, 12:51
Reviewer Update

Id no ********** 664081 acc no ********** 72

Homechoice
Homechoice's reply05 Jul 2017, 10:02
Official

Good Day,

Thank you for raising your enquiry with us on the Hello Peter forum.

Please accept our sincere apologies for your unfortunate experience.

Kindly note that we are currently experiencing some technical difficulties and we are unable to view your personal details.

For us to successfully address your enquiry please provide us with your Identity number or HomeChoice account number. Kindly make sure that you select private reply when sending the details, as we are unable to view your contact number.

Kind Regards,

Customer Support Team

Best regards,

MM
Mandla M's update05 Jul 2017, 15:24
Reviewer Update

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Homechoice
Homechoice's reply06 Jul 2017, 09:06
Official

Good day,

Please provide us with an contact number for yourself.

We are unable to contact you with the contact number on the system.

Regards

Best regards,

MM
Mandla M's update06 Jul 2017, 11:53
Reviewer Update

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