DB
Dirk B
1 reviews | Active since Jul 2020
22 Sept 2022, 10:00
Homechoice
This is the most worst company i dealt with.I placed a order on the 7th September and didn't here anything from them.I phoned then on the 15th Sept and the lady i spoke to said i cancelled the order,i never cancelled it.She then restored everything for me and i received a message that my parcel will be deliver by 22nd Sept.Tiday i received a second time that my parcel has been returned to sender.And now nobody can help me,nore Homechoice or the courier company.I phined about 30 times..
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
22 Sept 2022, 10:09Hi Dirk.
We sorry we let you down.
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
We sorry we let you down.
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
Homechoice's reply22 Sept 2022, 10:09
Official
Hi Dirk.
We sorry we let you down.
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
We sorry we let you down.
One of our staff members will be in contact with you shortly.
Regards.
Homechoice
DB
Dirk B's updateReviewer Update
12 Oct 2022, 12:23I asked Homechoice to cancel my order and give me a refund.Then they put my money in a Homechoice account and let me know i've got R899 credit.I phoned them and told them i don't want the money in a credit account i want a refund.I received a message that said the refund is approved and a minute late i received a message that the refund is declined.I phoned them again and they said that they locked the wrong refund and had to cancel it and do it again.I did not receive any message that it's been done although the lady said i will get my money in 3 to 5 working days.That was on Friday 7 September and yet there is nothing.Homechoice you are the worst company to work with.Can you just refund me my money please then this whole ordeal will be over.
DB
Dirk B's update12 Oct 2022, 12:23
Reviewer Update
I asked Homechoice to cancel my order and give me a refund.Then they put my money in a Homechoice account and let me know i've got R899 credit.I phoned them and told them i don't want the money in a credit account i want a refund.I received a message that said the refund is approved and a minute late i received a message that the refund is declined.I phoned them again and they said that they locked the wrong refund and had to cancel it and do it again.I did not receive any message that it's been done although the lady said i will get my money in 3 to 5 working days.That was on Friday 7 September and yet there is nothing.Homechoice you are the worst company to work with.Can you just refund me my money please then this whole ordeal will be over.