EM
Emmaculate M
1 reviews | Active since Oct 2020
02 May 2026, 07:42
Homechoice ****
I ordered a blanket on the 24th of April and I paid via instant EFT, somehow the deduction wasn’t correct and I had to pay the missing R55. No one has acknowledged my payment despite me sending an email with the proof, I don’t know the status of my order. Will I even get it. At this point I regret buying from this company and I will never ever buy from them again. I just want my order. An order takes 2 weeks to be processed and delivered? This is absurd
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
02 May 2026, 08:24 Hi Emmaculate,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply02 May 2026, 08:24
Official
Hi Emmaculate,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
EM
Emmaculate M's updateReviewer Update
07 May 2026, 09:38Whatever you do never ever buy from homechoice homechoice sales
I bought a blanket for my daughter on 24 April 2026, I paid with card online. Home choice deducted the wrong amount then a week later I get an sms saying I owe them the full amount that I paid. All attempts to contact home choice failed because they hang up calls they don’t answer. I sent an email and I was told the money was short ka R55. Hau how because I paid online? Okay fine I pay the R55 and send the proof.
My order gets processed over the long weekend. Monday I follow up about my order I was told it will delivered on Monday. Monday ended no delivery and so I keep quiet because at this point I’m ****ed and tired of them.
Yesterday I’m told my order will be delivered and guess what? Nothing was delivered. I’m still the one calling them and following up instead of them calling me and apologizing and giving me an update about my order. I call them yesterday and the lady said if they can’t deliver at your work they will contact you and deliver at home. Then I knock off I get home no delivery.
Today morning I’m called by some lady who tells me they couldn’t deliver yesterday but today they will deliver. No apology no remorse. Now I’m getting a message and email that my order has been delivered 😭😭😭😭😭 I did not receive anything. Guys stay away from buying at Home Choice or else you will regret
I bought a blanket for my daughter on 24 April 2026, I paid with card online. Home choice deducted the wrong amount then a week later I get an sms saying I owe them the full amount that I paid. All attempts to contact home choice failed because they hang up calls they don’t answer. I sent an email and I was told the money was short ka R55. Hau how because I paid online? Okay fine I pay the R55 and send the proof.
My order gets processed over the long weekend. Monday I follow up about my order I was told it will delivered on Monday. Monday ended no delivery and so I keep quiet because at this point I’m ****ed and tired of them.
Yesterday I’m told my order will be delivered and guess what? Nothing was delivered. I’m still the one calling them and following up instead of them calling me and apologizing and giving me an update about my order. I call them yesterday and the lady said if they can’t deliver at your work they will contact you and deliver at home. Then I knock off I get home no delivery.
Today morning I’m called by some lady who tells me they couldn’t deliver yesterday but today they will deliver. No apology no remorse. Now I’m getting a message and email that my order has been delivered 😭😭😭😭😭 I did not receive anything. Guys stay away from buying at Home Choice or else you will regret
EM
Emmaculate M's update07 May 2026, 09:38
Reviewer Update
Whatever you do never ever buy from homechoice homechoice sales
I bought a blanket for my daughter on 24 April 2026, I paid with card online. Home choice deducted the wrong amount then a week later I get an sms saying I owe them the full amount that I paid. All attempts to contact home choice failed because they hang up calls they don’t answer. I sent an email and I was told the money was short ka R55. Hau how because I paid online? Okay fine I pay the R55 and send the proof.
My order gets processed over the long weekend. Monday I follow up about my order I was told it will delivered on Monday. Monday ended no delivery and so I keep quiet because at this point I’m ****ed and tired of them.
Yesterday I’m told my order will be delivered and guess what? Nothing was delivered. I’m still the one calling them and following up instead of them calling me and apologizing and giving me an update about my order. I call them yesterday and the lady said if they can’t deliver at your work they will contact you and deliver at home. Then I knock off I get home no delivery.
Today morning I’m called by some lady who tells me they couldn’t deliver yesterday but today they will deliver. No apology no remorse. Now I’m getting a message and email that my order has been delivered 😭😭😭😭😭 I did not receive anything. Guys stay away from buying at Home Choice or else you will regret
I bought a blanket for my daughter on 24 April 2026, I paid with card online. Home choice deducted the wrong amount then a week later I get an sms saying I owe them the full amount that I paid. All attempts to contact home choice failed because they hang up calls they don’t answer. I sent an email and I was told the money was short ka R55. Hau how because I paid online? Okay fine I pay the R55 and send the proof.
My order gets processed over the long weekend. Monday I follow up about my order I was told it will delivered on Monday. Monday ended no delivery and so I keep quiet because at this point I’m ****ed and tired of them.
Yesterday I’m told my order will be delivered and guess what? Nothing was delivered. I’m still the one calling them and following up instead of them calling me and apologizing and giving me an update about my order. I call them yesterday and the lady said if they can’t deliver at your work they will contact you and deliver at home. Then I knock off I get home no delivery.
Today morning I’m called by some lady who tells me they couldn’t deliver yesterday but today they will deliver. No apology no remorse. Now I’m getting a message and email that my order has been delivered 😭😭😭😭😭 I did not receive anything. Guys stay away from buying at Home Choice or else you will regret