1 reviews | Active since Jan 2017

11 Jan 2017, 11:04

Homechoice

<p>in 2015 septeber i made an order of bed at homechoice via phone my aggreement was to pay R520.00 per month for 24 months they dilivered a bed with two stands i was given a invoice of the same amount agreed to pay,i was only suppose to pay it in feb 2016 ,i paid the same amount feb and march then i recieved a call fro homechoice saying my account is in arrears because i didnt pay full amount they told me i was suppose to pay R1100 per month i explain to a person who called me that my agreement was to pay R520.00 not R1100.00 then she told me that the invoice they gave me it was wrong they dint count mattress and the problem was not resolved im paying the ammount that i didnt agree to pay and im arreas and its not my fauld </p>

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Replies (1)
Homechoice
Homechoice's reply11 Jan 2017, 15:10
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,