TM
Tebogo M
1 reviews | Active since Jan 2021
14 Nov 2024, 18:50
Homechoice
I ordered 3 duvet sets. However, only 2 items were delivered. I then sent an email after opening the package. After sometime i thought of requesting a call back from them. I spoke to a representative of Homechoice and explained everything to her. I am informed to send do an affidavite stating that i did not receive all my orders. So it is their mistake yet the admin has to be done by me now. I regret making that online order. I am so bored and now i will be told stories yet i made a cash purchase.
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Replies (2)
Homechoice's replyOfficial
14 Nov 2024, 19:00 Hi Tebogo Madise,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,The Customer Support Team
Sincerely,The Customer Support Team
Homechoice's reply14 Nov 2024, 19:00
Official
Hi Tebogo Madise,We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,The Customer Support Team
Sincerely,The Customer Support Team
TM
Tebogo M's updateReviewer Update
14 Nov 2024, 19:24The above is noted with thanks.
Your rapid response will be highly appreacited in this regard.
Your rapid response will be highly appreacited in this regard.
TM
Tebogo M's update14 Nov 2024, 19:24
Reviewer Update
The above is noted with thanks.
Your rapid response will be highly appreacited in this regard.
Your rapid response will be highly appreacited in this regard.