Homechoice

I am very dissapointed with homechoice especially with their ***** department. 18 April 2022, I reported that someone **********ly bought with my account a fridge and tumble dryer amounting to R27044.90 and also wrote an affidavit and emailed to the ***** department till this day I did not get any response from them. I have been doing follow up but i am not getting any help. The only response i get is that they are not sure when it will be resolved. I always recieve messages with outstanding amount and they have reported to the credit bureau for non-payment.