JN
Julia N
1 reviews | Active since Sept 2023
04 Sept 2025, 14:50
HOMECHOICE!!!!!!!
I bought a deep fryer at Homechoice in July 2025. I got a statement which said the balance was R1989. On the 13th of August I made a payment of R1990. To my surprise, on the 15th the statement said the balance is now R1570,41!!!! I sent an email and was responded to. The email said my account is paid up. To my surprise, once again, I keep receiving calls that says I still owe +R400!!!!! How is that possible while I have a statement, dated 15 August 2025, stating that my balance is -R0,75????
These daily phone calls are ****ing me off since I don't owe it anything!!!!! I have been a loyal customer but the treatment i get it's so annoying!!!!!!
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
04 Sept 2025, 15:19Hi Julia,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's reply04 Sept 2025, 15:19
Official
Hi Julia,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.Kind regards,
The Customer Support Team
Homechoice's replyOfficial
05 Sept 2025, 09:20Hi there,
Please check your email, we have responded.
The Customer Support Team
Please check your email, we have responded.
The Customer Support Team
Homechoice's reply05 Sept 2025, 09:20
Official
Hi there,
Please check your email, we have responded.
The Customer Support Team
Please check your email, we have responded.
The Customer Support Team
JN
Julia N's updateReviewer Update
05 Sept 2025, 15:52Just now, 05/09/25,, at 15h31, I received an SMS that says my account is overdue byR55 yet at 9h20 today, 05/09/25 I received an email that says my account is paid up!!!!! Why are you not updating your systems?? This is so annoying because it affects my credit record!!!!
JN
Julia N's update05 Sept 2025, 15:52
Reviewer Update
Just now, 05/09/25,, at 15h31, I received an SMS that says my account is overdue byR55 yet at 9h20 today, 05/09/25 I received an email that says my account is paid up!!!!! Why are you not updating your systems?? This is so annoying because it affects my credit record!!!!