DM
Deniece M

1 reviews | Active since Apr 2026

16 Apr 2026, 23:48

Homechoice ****

Last year I went to one of your showrooms and ordered a Audrey 9 piece Basic Queen assorted comforter set.

I made my first purchase and last purchase in 2013 and I recently decided to go to one of your stores to see what was there

I loved the set I chose and went with that

I have come to realise as I was about to make another order on credit that Homechoice has added interest to my credit payments

That means the product is more expensive on credit than the cash price

Such information should be given to the consumer before they take anything on credit with Homechoice

I wanted to take the Cassian winter warmth bedding set and that is when I realise that the cash price and the credit price are not the same

I am over paying for my current set

I don’t understand why you do that

The Cassian set is R1800

Paying it off on credit becomes triple that amount for 20 months and over double that for 5 months

I do see this as a **** to the consumer because how is one paying all this money for something that is more affordable to buy in cash

Should I take this set for 9 months it should cost me a little over R1799

I do not understand this policy and had I known this was happening I would have never taken anything from Homechoice

It will definitely be the last time I take anything out with home choice

Not only with the bedding but your cellphone devices are extremely inflated … a Samsung A36 is priced at roughly R6000 from other stores but getting it on cash from homechoice costs R10999 How do you explain that ?

I don’t know what **** you guys are running but all I know is that I don’t want any parts of it

I just want to be assisted in paying for my set with the price I was given in store and not your inflated prices

The quicker I pay this off the quicker I get to closing my account with you guys

I will never order anything from homechoice again …

0
Replies (3)
Homechoice
Homechoice's reply17 Apr 2026, 06:20
Official
Hi Deniece,

Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.

Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.

We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.

If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.

We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind regards,
The Customer Support Team


DM
Deniece M's update17 Apr 2026, 11:00
Reviewer Update
I would like to be sent an email guiding me on how I can pay the remaining balance on the original price of the bedding set. Releasing myself from Homechoice is a priority for me right now .
DM
Deniece M's update20 Apr 2026, 15:44
Reviewer Update
I still have not been assisted with this matter