Homechoice

I am writing this review with anger and frustration towards what Home Choice is selling to its customers. Last year in October I bought a Restonic double bed mattress for R5800 over 24months and recently I noticed that the mattress is getting flat and torn apart (underneath the mattress cover) so last week I reported the matter to Homechoice and it was referred to Restonic Consultant by the name of Rwaal Hendricks who asked me to take some photos of the mattress and send them to hime of which I did so. To my surprise soon after I sent the photos, got the response from him that based on the photos unfortunately they unable to grant exchange as the damage falls outside the warranty terms. How could I pay something that is faulty, and it is even less than a year but Iam still paying the mattress monthly over a period of 16 months. I have a 16 year boy who cannot jump on the bed, Restonic and Homechoice are reaping off their customers by selling expensive products that are not in good quality and yet they never explained what the warranty entails when I purchased the mattress. That mattress was very expensive for being torn apart without even reaching a year. I will never ever again buy any product of Home Choice I cannot wait to finish off the outstanding balance of R4000 for that damaged mattress