HOMECHOICE!!!!

This company should be closed down. Their customer service is up to .... The call centre agents are rude and unfriendly. A colleague of mine received an sms that the parcel will be delivered on a certain date. She immediately contacted HomeChoice and told them that she didn't order anything. Low and behold next thing she know's money is being deducted from her account. She contacted HomeChoise again and was told that she would need to go to the Police Station and make and affidavit stating that she never ordered the goods and never received the goods. Phoning HomeChoice is like pulling teeth, painful. I phone the call centre on her behalf and after holding on forever, the phone was plonked into my ear. I phoned again and spoke to a lady by the name of Amanda. She was extremely rude and when I asked to be put through to her supervisor they played my music for a very long time. I eventually put the phone down and called again. This time I spoke to a guy by the name of Andile and after threatening to post a scathing review on hellopeter.com he changed his attitude a little. I helped my colleague and we sent an email on the 19th of April 2018. When we called today they said they did not receive it. While speaking to Andile my colleague had to give him her address and what they had on the system was totally different from where she is staying. Someone made a very big mistake and put her name in with the wrong details. Maybe they were helping a friend. I can't believe that a company with such a bad reputation is still in business.