Homechoice

I order a Lounge suite on the 7th of December 2021 online. They advertised that the order will be delivered before Christmas, however I canceled the order yesterday the 12th of January 2022. I have phoned them on numerous occasions and send emails and yet all I hear is the order is being processed. You speak to customer service and they are not able bo help you since it's the warehouse department. You are not able to phone the warehouse they can only receive emails witch I have send. I received and phone call from the delivery department and was informed that I would receive the lounge suite before the end of the week and yet here we are 2 week later with no lounge suite and no one is able to elaborate on when it can be expected. I will never make use of Homechoice again and would not recommend them. They advertise what they are not able to deliver. I would like to know will to be this patient waiting for your payment as I should be waiting for my order. I have send numerous emails and they don't even reply.