HomeChoice

I bought a duvet Set by Home wich costed me R4500(20 Piece set)which where i used it the quality was Bad and im still paying as i took a lot of sets,i phoned Homechoice to tell them about the quality and it has not been washed at all,so was advice to send it back to their warehouse of which i did on the 4Jan 2016 ,on the 18th of Jan i phone their customercare to ask if they have received the parcell,the consulted i spoke too said it was received its in their warehouse but needs to be scanned and be access before they can get back to m,today i gave HoneChoice another call and was told its still in their warehouse not scanned or Accessed,now im confused cuz this parcel was received on the 18thJan already,and no one is phoning me to tell what is happening,its their Bad Qauality that i had to send it back and now they dnt care because im alsmost done ith my payments can i please get some assistent please,the tracking number of the item is PE ***ZA,i dnt want my money i want another duvet as i love that one,ive been their customer for many years in all those years this is my first complaint,Thanking you in Advince