Homechoce

Acc ***

I did not failed to meet my obligations. I am a client from Homechoice for nearly 10 years now.

In August 2018 I placed an order with the lady Monuxindixo. I asked her that it must be a cash transaction - no montly payment. She said when I received my good invoice I must just deduct the facility account fee from the total due.

The total due amount was R4 385.39. The facility account fee was R413.89. After the deduction of the above as I was told the balance was R3 971.50. I paid immediately R4000.00. See that I am a client for years.

Now after 9 months homechoice called me daily and said that I owe them money and that was not their policy. Every call you make to them they said that the call will be recorded, but they refuse to send me the call that was recorded.

My lawyer advice me that it is a binding between the client and the company and they must forward me the call that was recorded.

I have talk to the people at VVM (Sharon and Saiq) and they said that homechoice must forward me the call that was recorded.

Why woud I pay R4000.00 and not the balance of R385.39. After all the interest they put on the account the amount is now R787.25.

Please help me I do not owe homechoice any money.

Thank you and kind regards

Ursula du Preez

eceived this SMS on Thursday 18.11 on 27 June 2019

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Mrs URSULA GELDERBLOM DUP the balance on your Homechoice Acc *** has been reduced to R310.28 for 48 hours Call VVM now to qualify *** Paid immediately. Herewith the proof of payment.

Dear URSULA ELIZABETH DU PREEZ Subject: Notice Of Payment: HOMECHOICE Please be advised that you made a payment to HOMECHOICE as indicated below. Transaction number: ***0A2-36 Payment date: 2019-06-27 Payment made from: CHEQUE Payment made to: HOMECHOICE Bank branch code: *** For the amount of: 310.28 Reference on beneficiary statement: ***

They still call me 2 or 3 times a day.