HomeChice Poor service

I am so Angry and Disappointed with HomeChoice. There is a ********** Account that was Opened with my details, I raised the issue with them. They asked me to send Affidavit with a copy of my certified ID copy. I did that on the 25/09/2020 but till today (03/02/2021) I haven't got any response from them. when I phone to check the process of my dispute, they are telling me they did not received any email from me. when I'm confirming the email address I used is exactly the same (***). the consultants x2 of them, gave me numbers to phone ***** department in order to check with them but both numbers are not working. *** and ***). Their service is Pathetic,