Home of Poor service

<p>Homechoice was running a christmas special where you could buy a set of towels and get another one free, i decided to apply for an account and purchase it. I received it the 20th of December and there were holes in it and it was so thin, it was see through. I called the call centre to inform and was told that they do not send someone to collect i must take it to their offices in Wynberg. I did this on the 21st of December and got a receipt for it and I informed the call centre, the gentleman at the offices and customer services in writing that I did not want a replacement and they should cancel my account. </p> <p> </p> <p>I was so shocked to get a call on the 28th of December from the collections department threatening me to pay my account of R85. I advised that I had returned it the 21st, I even emailed the receipt that i received to return it and I was told that I must still pay it or it will reflect negatively on my itc profile. THIS IS RIDICULOUS!!! I paid the account because i was instructed to do so and because I do not want my itc profile to be affected but the agents that I have spoken to threaten you with it. I AM NOW PAYING FOR SOMETHING THAT I NO LONGER HAVE. WHEN IS MY ACCOUNT BEING CLOSED??? AND WHEN AM I GETTING MY REFUND</p>