1 reviews | Active since Jan 2024
Home choice Worst Customer Service
On the 23/12/2023 I ordered an incorrect item. Shortly after on that same day I sent an email to cancel the order because I had made a mistake. I get being Christmas weekend that replies were slow, however the item was delivered the day after the public holiday and I declined it. Thereafter started the process of emailing multiple times and getting half assed answered 4 days later after I had already sent to emails. I then used the complaint email and I got another half assed answer and no sincerity for the ****py service I had experienced. While I'min this process they called me and when I thoughtit was to apologize and fix it but no they tried to sell me something! Imagine it takes 4 to 6 weeks for a refund?! I've had my fair share of horrible customer service centre but Homechoice takes the cake.
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice