Home Choice - Very Disguisting, Poor, Bad Servive

Purchased a Defy 14kg Washing Machine on th 3rd of December only received delivery 18 December, plugged in tested othe same night only to find out its not working. Returned it to the Wynberg store on the 19th of December, spoke to supervissor on duty Olwethu, she promised that she would sort it out and contact us the next day (20th December 2024). Still waiting for he call. Went back on Saturday 21 December spoke to avery nice manager on duty Waseem, explained to him that we purchased the washing on the 3rd. receibed delivery 18th washing machine is not working, reported it on the 19 of December, Olwethu promised thag she would call us back but I have not received a call.

Again Waseem promised to call me on the 23rd of December with feebdack dololo Waseem,. I even emailed Home Choice while I was in the shop, no response. I emailed again only to received response from candice Rittles on the 6th of Janaury 2025. Long story short been back and forth with emails sending pictures, serial number the lot. Eventually Defy contact us on the 13th of January 2025 an agent will be sent out to assess the washing machine on the 15th, on their word and promise the agent contacted me promised to be at my home around 2pm, on point he arrived. Defy agent said he made an recommendation to Defy that we should get a new washing machine. Well Done Defy!!! Amazing service!!!

17th of January I emailed Home Choice to follow up and they were still witing for Defy for an answer. 29 January 2025, I informed Home Choice that I no longer want their washing machine, only the I heard that Defy answered them that I can get a new washing Machine. I told them the I am no longer interested, I was promised that their couroer will collect the washing machine till this very day, 11 March 2025,I am still waiting for their Courier City Logistics to collect the washin machine.

I am sitting with a brand new non-funtional defy 14kg washing machine, which I reported almost immediately and Home Choice is just deducting since January the installment of this non-functional washing mashine. I have never skipped 1 payment with Home Choice and this is the service you rwnder to your customer.

I have provided my wife's contact number gave them permission to contact her for thw collection or any communication, I've been communicating with them via email, I've called, I exhausted all measures to get this sorted or to be in contact with Home choice.

Absolutely a disgrace pathetic, wore service ever!!! All they are best in forcing their customer to purchase butvtje after service is very very poor!!!!