1 reviews | Active since Aug 2017
Home Choice Unauthorised debits at Capitec Bank
I am very disturbed with the unauthorized debits that are happening in my account since April 2017,the bank stopped this in April and now you come back with another reference and debit R5000.00 & R326.79 yesterday the 24 August 2017.
1. I don't have any debt with you, where are you getting the rights to debit my account without my authorization? I can’t afford to go to the bank to do the reversals, incurred debits fee and disputing fees every time when you decide to own my account like its your account. Please do your investigations and give me feedback about this disgusting debits.
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team