NM
Nicole M

1 reviews | Active since Nov 2011

17 Dec 2015, 12:08

Home choice Settle Amount more

I called the call center to confirm my account balance, and asked for the settlement amount.<br> <br> lee Ann - the agent who answered spoke to me about the settlement amount which is more than the account balance.<br> <br> When i inquired why, she explains that on point of sale that interest is charged - which i agree on. But what they do is that they charge you interest for 6 days ahead, even if you pay your account in cash today with a direct deposit clearing in there account - they still charge you interest for 6 days ahead.<br> <br> Now i do not understand how that works when you take the interest amount, divide it by the number of days in the month and add on the amount per day. Which is exactly what they do, my balance is R1571.27 today! but if i pay the account in full i need to pay R1582.72 as i have to pay the interest. My compliant is how they will be able to charge interest on a zero balance if i pay R1571.27, Also how can a company change your residential address and say i called them in January when i never called them?!!!! Are there idiots and *********** people working there?!!!! Not very happy and will make it known to every person i know.<br> <br> *** as per Lee-Ann.

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Replies (1)
Homechoice
Homechoice's reply28 Dec 2015, 11:44
Official
Hello Nicole2011,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team