HOME CHOICE ******** CUSTOMERS

I have made purchase from Home choice as a cash customer. I had ordered on the 28/09/2015, received an sms of the amount due and made full payment on the 30/9/2015. The delivery was sent to me. All good. I then received a statement fro Home choice stating that i owe and amount of R193.56 from Home-choice. I queried this on the 10/11/2015, i was told that someone will get back to me. On the 17/11 i called back as no one as yet contacted me spoke to Mandy, she said that her team leader Iliana will listen to the recording and get back to me. On the 18/11 i called back spoke to Leslie this time, same response my team leader will call you back in a while after listening to the recording. Guess what? no call from Home-choice, i called again 19/11/2015 spoke to Shakeela, same pathetic response, someone will call you back. Now all they have to do is listen to my recording and prove to me as to where i agreed to pay on credit. They have failed to do so..I will proceed to take this matter further.