HOME CHOICE: - RUDE CALL CENTRE STAFF

Home Choice in the first place doesn't have a "Customer's complaint number or Customer Care Centre" Yet their Call Centre staff are very rude. Yesterday the 29th May 2025 I called to report that they have deducted money on my bank account after they asked me to pay in cash in one of their outlets, which I paid on the 27th, a day before they deducted and they sent me an SMS confirming the receipt of the cash payment, they asked me to pay in cash after their debit bounced on the 26th. The lady I spoke with asked why I paid in cash while having a debit in place, I tried to explain what happened and that I was told to go and make a cash payment. She shouted at me for not having money on my account and I should not have made a cash payment, I will have to wait until it appears on their side then they will refund , when ? She doesn't know how long it will take but when it reflects on their side. If she was a bit respectful when talking to me as a customer I would not have been furious and shouting her back , I told her that she is rude and she was provocative that she kept saying oh! really "thank you that I'm rude ". I think it's time that they train their staff on how to relate with customers, most customers are complaining about the rudeness of their call centre staff and not having a number to complain at.