Home Choice - poor service and incompetence to give proper feedback

I have placed an order on 30May 2024. It is already the 14th of June and still no parcel. According to the HomeChoice website orders takes 5 to 10 days from order to delivery. Today is 15 days from order date. 10 days from the day I received the email stating that I will receive my package on that day before 6pm.

Today is friday and Monday is a public holiday. If I don’t receive my parcel today I can only expect to receive any form of feedback on Tuesday.

Every time I phone or email I hear the same thing. ‘My enquiry is with the relevant department and that I should be patient for there feedback’

Even after my email today asking for better feedback as to where my parcel is and when it will be delivered the response was:

‘Noted, as soon as they have feedback they will let you know.’

I am very disappointed and will never order anything from Home Choice again