FA
Fozia A
1 reviews | Active since Nov 2020
11 Nov 2020, 19:35
Home choice poor customer service on faulty goods
Hey there I just want to lay a complain... in January I bought a t.v. at Home choice first week of June the tv just stop working and I phoned customer service I send emails long story short they send an email they will send courier to pick up and see what's wrong and get in touch with me. It's November already and all I get is no feed back yet.. My question now is will I wait forever to get my tv back.. I've been in contact with Home choice specialist who handle complains but I have to keep emailing lately I don't even get a reply back
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
12 Nov 2020, 07:42Hi Fozia.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
Homechoice's reply12 Nov 2020, 07:42
Official
Hi Fozia.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
We will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice
Homechoice
FA
Fozia A's updateReviewer Update
12 Nov 2020, 19:36Hey firstly I want to thank hello Peter for helping us putting our complaints here.. Today I had a call from home choice thank you Lee Anne for the heart felt apology and fast assistance regarding my complain... The service I got today made me realise every company needs a second chance people do make mistakes.. Bottom line Lee Anne fix the problem.. For that I will say it's a job well done and will sure make use of home choice in the future.. Thanks for all the help
FA
Fozia A's update12 Nov 2020, 19:36
Reviewer Update
Hey firstly I want to thank hello Peter for helping us putting our complaints here.. Today I had a call from home choice thank you Lee Anne for the heart felt apology and fast assistance regarding my complain... The service I got today made me realise every company needs a second chance people do make mistakes.. Bottom line Lee Anne fix the problem.. For that I will say it's a job well done and will sure make use of home choice in the future.. Thanks for all the help