Home choice poor customer service

Hi

I order a phone on my account at home choice, the last that assisted me us Candice Rittels, I received my statement not even before the phone was delivered I check the balance I have to pay which was not the correct amount I had to pay, emailed her to phone me regarding the amount that was incorrect, she explained to me that the delivery fee is R600, I asked her why didn’t you explain it to me when I order the device she said it’s in the terms and conditions that she read out to me, I asked her when didn’t she tell me rather to go and collect the Device at the home choice store near me,home Choice please don’t be a rip of, let you employees specify the team and condition that is much elderly people than me that don’t understand ,and please tell the customer service team to be specific, the delivery guy called me and said I need proof of address Candice didn’t tell me that. Very disappointed in the service I received