Home Choice Poor Customer service

<p>On Friday the 25th November I made an online purchase at home choice around 8am. I bought a luggage set that was on special and for some unknown reason I couldn’t pay online there an error. I phoned their customer service and spoke to Tharwah she quickly requested my banking details without checking if the items she has on her side are the ones I am purchasing and as a result she made payment for half my order. Before we were done I asked why she is making the payment on her side, she said she can’t help me online. Only to find that she was doing an incorrect transection, not the luggage sets I requested. When I corrected her she was defensive, instead of paying for the order of 2 sets I made she transferred her incorrect amount which was for only half of what I requested. She said that the amount she already transected can pay for 1 set at it would go through and be delivered.</p> <p> </p> <p>I wasn’t convinced with this order so on my why home I phoned Home Choice to confirm if the order had really gone through. I didn’t know that was going to have an experience worse than the one I had in the morning. It was 16:57 when I called a young lady introduced herself and Ntombozuko answered my call and we spoke for 21 minutes. When she answered there was a background noise of a lady singing, at first I ignored the noise until Ntombozuko asked me security questions. I answered about 4 of the questions, one of them was ‘what was my last purchase’ I told her it was bedding sets, she said that was incorrect I ignored that, then it came to my office landline number at work, which she said it was incorrect yet I have had the number for years. I than told her to tell whoever was singing to be quiet because it was annoying, she did. She moved to my email address she said it was incorrect so I gave her all 3 of my email addresses and with an attitude she insisted all 3 of my email addresses are wrong. I got annoyed and told her to call her manager or team leader she said they were busy on another phone, I said I will hold. She put me on hold, when she came back on line she said I was not being corporative, luckily because I was driving she was on speaker and the lady I was travelling with couldn’t believe the attitude I was getting from this young lady who eventually hung up without assisting me.</p> <p> </p> <p>Now I was really Angry I called Home choice again and a polite Nokuthula answered, I requested to speak to the manager and she told me their managers have knocked off they leave at 4pm or she said 4:30; meaning this Ntombozuko **** to me when she said the manager was busy on the phone. I explained the experience I just had with Ntombozuku, she apologized on her behalf and asked me just 3 security questions. When looking at my order she told me that what I ordered was out of stock even though I paid for 1 set I could get it. I don’t understand how that could happen when Tharwah had promised the 1 set would be delivered. But because she was helpful she managed to sell me another set which is cheaper than the one I wanted. She promised 7 to 14 days delivery. How can I pay for my own delivery and it takes that long to deliver…. Annoying but hey I want the luggage set and she is polite so I agreed.</p> <p> </p> <p>This morning when I logged on their site to check on my order it is nowhere on my account, so I am forced to call the dreadful customer service. Today I spoke to Lizelle who confirms my order went through, but now she tells me it will be delivered in 4 weeks. How at this day in age can it take 7 days to 4 weeks to deliver something I bought cash and was told to pay delivery for when Zando and all other companies can deliver in 5 days. I asked Lizelle to trace my order and she told me it was dispatched on the 29th but I should expect it after 7 days. Why can’t they use currier services that are reliable, that notify clients of the status of their order and that are traceable by the client.</p> <p> </p> <p>If they don’t move with the times they should sell their business to people who can manage it better. When I complained and explained my entire experience to this young lady she hung up on me…..</p> <p> </p> <p>Dear Home Choice</p> <p> </p> <p>You are a pain when you harass want us to by your products yet you have such poor customer service when you have received our moneys. You need to get your act straight and Deliver my luggage in the next 24hrs.</p> <p> </p> <p>Your VERY DISSATISFIED Customer.</p>