MF
Marie F

1 reviews | Active since Oct 2020

25 Aug 2022, 16:37

HOME CHOICE NO LONGER MY CHOICE - DISGUSTED TO SAY THE LEAST

I purchased a new HP Laptop from Home-choice in July 2022. It was consequently sent back as the device would not operate and kept on configuring and was I was unable to get anything done with this laptop, so i sent it back and they collected the 15th July, still within the returns policy time frame. NOW they want to "Repair" this "New"laptop and CHARGE me for the repairs!!! Is this now still a NEW laptop or a SECOND HAND laptop for which i am paying a premium price for????? WHY on Earth should I have to Pay for something that Home-choice obviously sent out faulty. It has taken me weeks of queries and phone calls and emails since the 15th July and ONLY today, the 25th August i get an irritating email to tell me cost will be incurred for which i am liable!!!!!! They are quick to bill this laptop to my account and expect me to pay however they forget that i am NOT IN POSSESSION of this item!!!!!!! THEY ARE SITTING WITH IT!!!!!! I am Disgusted with this place. I will close my account as soon as i possibly can and forget about Home-choice and its terrible service delivery and product.

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Replies (1)
Homechoice
Homechoice's reply25 Aug 2022, 16:51
Official
Hi Marie.

Thank you for bringing this serious matter to our attention.
 
We will be contacting the account holder to get further details .
 
Kind Regards
Homechoice