TK
Thokozile K

1 reviews | Active since Jun 2024

18 Jun 2024, 16:24

Home Choice - NO CUSTOMER SERVICE!

I have bought pots from Home-Choice and one the of the pots chipped inside and I laid a complaint, I’m still not assisted! I also recently bought a laptop, it has a problem and when I took it back , I was told it would be put in an office so that it can head back. I went to the Home Choice Bloemfontein today to follow up,I was only told today that it would take over a month for the laptop to go back to the head quarters and with no estimation on when they will fix this matter! What upsets me most is that ,I bought it last month on the 18th of May and I’m gonna start paying it this month , while it is chilling in the Bloemfontein office with no solution whatsoever. Why should I pay for something that I’m currently not using ? The customer service was way worse , I will never ever again buy anything from HOME CHOICE!!

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Replies (2)
Homechoice
Homechoice's reply18 Jun 2024, 16:26
Official
Hi Thokozile,

 Thank you for taking the time to reach out to us with your concerns. 

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
 
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
 
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
 
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
 
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice 
Homechoice
Homechoice's reply27 Jun 2024, 09:42
Official
Hi Thokozile,

Please check your email, we have responded.

Regards,
Nosiphiwo