1 reviews | Active since Sept 2016

22 Sept 2016, 16:05

Home choice no Choice.

<p>Hi, I ord ered some bedding etc from Home choice but the wrong items arrived so I contacted them to inform them that the items was incorrect. After a month of correspondence via telephone and email still no results. They requested that I send the goods back to them so I wanted to arrange a courier whith RTT as my brother works for them but they said no I must send it with The Post Office as I dont have the funds to do it thats why I chose to send it with RTT as my brother could arrange it. I phoned them for a CRM number as this is the num ber which is required to return a parcel but they refused, please help me.</p>

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Replies (1)
Homechoice
Homechoice's reply23 Sept 2016, 08:18
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team