SM
Sisinyana M
1 reviews | Active since May 2024
16 May 2024, 12:10
Home Choice ****med us!
My husband opened an account with Home Choice. We settled the amount we owed last year around Sep. They sent a message saying they're so sorry to see us leaving. Instead of them sending a settlement letter we were in awe as we received messages claiming we should pay the account as we were in arrears. We tried in vain to fix this matter. Home Choice handed our matter to their attorneys who forced us to pay them.
We are still not very happy how the home choice has ****med us. I need an assistant as we're still paying them.
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Replies (3)
Homechoice's replyOfficial
16 May 2024, 12:18Hi Sisinyana,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice on behalf of the Customer Support Team
Homechoice's reply16 May 2024, 12:18
Official
Hi Sisinyana,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice on behalf of the Customer Support Team
SM
Sisinyana M's updateReviewer Update
18 May 2024, 12:14I still have the message of my last payment. And the message I received from Home Choice stating how sorry they are to see me leaving. The agreement was to pay the last balance then get a settlement letter of which I didn't receive. And now I have to pay the money I don't know of.
SM
Sisinyana M's update18 May 2024, 12:14
Reviewer Update
I still have the message of my last payment. And the message I received from Home Choice stating how sorry they are to see me leaving. The agreement was to pay the last balance then get a settlement letter of which I didn't receive. And now I have to pay the money I don't know of.
SM
Sisinyana M's updateReviewer Update
18 May 2024, 12:20I want to attach prove of the message stating my account has been closed on my terms.
SM
Sisinyana M's update18 May 2024, 12:20
Reviewer Update
I want to attach prove of the message stating my account has been closed on my terms.