home choice just do a proper investigation when people opening accounts with you and tell you stuff to make follow ups on complains

in the of morning 2020\12\14 when i was going throw my clear score account checking my credit core . I found out that a ********** account was open in my name , i called them immediately asking about the account . Then i explained to them that i did not open any account with them and to prove that was ***** account the address was incorrect , even the phone number .

The call center lady that i was talking to she put me throw the ********** department of home choice . Were the told to send an Email to them of my ID and the affidavit stating that i did not open any account with them. They told me that it will be resolved with in 30 days .

Sadly i have been calling them asking about the prosses of solving my problem and am not getting any help and the do have my email . Hence today it marks 50 days since i complained with the ********** department at home choice and still no help

To conclude this issue is stressing me a lot and giving a bad credit revue . Were i cant even open any accounts that i need nor take a loan .