Home choice is *****ing my money

I signed a two year contract at Home choice on 25/06/2013 which will expire on 25/05/2015. She received a S5 Appollo cell phone as part of her contract. During October 2014 I noticed that the speaker was not working and took it in to have it repaired. I was later informed that the phone was irreparable and that a replacement phone will be issued. I contacted them to enquire as to when I will receive my cell phone and they continue to say 'next week' or 'in two weeks time, we are out of stock' or some other excuse. This has been going on for more than 3 months and Home choice continues to ***** my money every month by deducting the contract amount even though Home choice is severely breaching the contractual agreement. Home choice send me a new cell phone in February 2015. Then on the 26/06/15 Home choice deducted R122.38 from my banking account. I then went to the branch in Wynberg Cape Town to resolve the matter the assistant that assisted me on the 29/06/ 2015 at 14h15 claimed that it was access fees for the new cell phone she received. I then requested to speak to the Manager and the assistant asked me to wait. I waited for 2 hours while the assistant was walking up and down.