HOME CHOICE is now my NO-Choice

I have an account with Homechoice. When i paid up my account way in advance i received an sms thanking me for the way i managed my account and that i had won a blanket from Homechoice. This was on 22 June 2020. I Kept following up as to what happened to this blanket and was promised that i would receive it soon. On 5 August my complaint was escalated to Natasha Har**** who informed me that i need to send proof of the sms, which i did. This is now 3 weeks later again and still nothing. Treat you like a **** after they send you false promises. Very disappointed for someone that had spent more than 25K on items purchased and not once missed a payment. Pathetic service