PM
Pamela M

1 reviews | Active since Jan 2022

13 Jan 2022, 15:54

Home Choice is not Organised.

I am so upset with Home choice , I order two sets of bedding in December before Christmas and delivery was supposed to be just after 25th , and I get an sms that days they canceled my order due to my order being out of stock which was understandable, when I tracked my order on the app one of the two was going to be delivered and it was , a refund was not given and I thought because the bedding will still be delivered when there is stock, fast forward to today where they called me back so I could enquire about the order and they say I have to reorder when I've already paid R4099 for something they did not deliver and I have to pay for delivery which is +R400 when it was them who couldn't deliver my package the same time I ordered and they have a special for free delivery for R800+ which I still qualify for why should I pay for delivery when it was them who couldn't deliver in time.

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Replies (1)
Homechoice
Homechoice's reply14 Jan 2022, 08:32
Official
Hi Pamela.

We’re so sorry we let you down. 

One of our staff members will contact you shortly. 

Speak to you soon, 
Homechoice