AV
Aarefah V

1 reviews | Active since Jul 2021

24 Aug 2021, 14:03

HOME CHOICE IS MONEY CHASER

EVERY SINGLE MONTH I RECEIVE OVER 5 CALLS WHICH STARTS AT 20TH OF THE MONTH UNTIL THE 2ND OF THE NEXT MONTH FOR THE SAME THING, 'WHEN WILL PAYMENT BE MADE' YET IF THEY GO IN TO MY PROFILE THEY WILL SEE ALL PAYMENTS GO THROUGH ON THE LAST DAY OF THE MONTH ,YET THEY CALL FOR THE SAME THING OVER AND OVER . PAYMENT HAS NEVER BEEN SKIPPED IN ALL THIS TIME, HAVE CALLED THEM AND REQUESTED I NOT RECEIVE THIS CALLS YET A DEAF EAR HAS BEEN GIVEN , WHY DOES HOME CHOICE NOT SEE THAT YOU PEOPLE ARE REAL PUSHING YOUR LOYAL CLIENTS NOT TO BUY FROM YOU AS THIS IS A BORING US AS THIS SAME CALL IS MADE FOR 12 CONSECUTIVE DAY , THE AGENTS BEING RUDE TO US M TREATING US LIKE WE *********.

HOME CHOICE SHOULD BE GRATEFUL TO LOYAL CLIENTS THAT HAS KEPT PAYING THEIR ACCOUNT , WITHOUT HAVING THEIR ACCOUNT IN ARREARS DURING THIS PANDEMIC.RATHER SAVE THE CALL AND THE MONEY ,

PLEASE STOP CALLING , I PAY ON TIME MY ACCOUNT IS NOT IN ARREARS I EVEN PAY EXTRA . HOME CHOICE IS UNGRATEFUL COMPANY WITH NO CONSIDERATION REGARDING THEIR CLIENTS .

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Replies (2)
Homechoice
Homechoice's reply24 Aug 2021, 14:44
Official
Hi Aarefah.

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice

Homechoice
Homechoice's reply24 Aug 2021, 16:04
Official
Hi Aarefah.

Thank you for your feedback. We have escalated it to the relevant department and assure you that your comments will be taken into consideration. The purpose for the calls are merely as a reminder, and also to provide you with an opportunity should your require us to change your payment details ie: bank information, payment amount etc. We would like to assure you that your feedback regarding the agent behavior will also be investigated and addressed. 

Please accept our apology for the poor experience you have had with us.
Homechoice