home choice is ***

I wanted to buy bedding from home choice, but due to long wait of delivery and the products came in bits and pieces I no longer wanted the stuff so I cancelled the account the 1st week September before they can even debit - in my email I have stated why I wanted to cancel, until this day I've been told to fill in a form for investigation and that takes 90days for what??? cause I didn't get the stuff and i cancelled. Now my credit profile is affected by this *** people and they won't close/ deactivate it until I send the form back for investigation now how stupid are they... Of which the investigation takes 90days (3 months) really... This is ****!! If I knew this I would have never orded/bought anything from this **** people.. And I wil tel people not to order /buy anything from them, such a Hassel just to close the account, cause they stil sending emails with statements for an account of products I do not have.. THIS PEOPLE THINK THEY THE ****.. But they quick to respond to emails but can't be quick to close my account?? Pathetic!! DON'T BUY FROM HOMECHOICE!! its a Hassel just to cancel the account.