NH
Ndumiso H
1 reviews | Active since Sept 2024
10 May 2026, 01:22
Home choice is a ****🚫🚫⛔
My nightmare experience with Home Choice – DO NOT ORDER FROM THEM
I never write reviews, but this company has pushed me too far.
I placed order on 29 April 2026. What followed was a total collapse of service, honesty, and basic customer care.
🔻 No waybill number provided 🔻 They claimed “out for delivery” – nothing arrived 🔻 Twice they rescheduled for no reason 🔻 Then they said I “wasn’t available” – a complete lie 🔻 Then they marked it “successfully delivered”
Nothing was delivered. No phone call. No verification. No package.
I also asked to cancel a duplicate order and refund my money – ignored.
@HomeChoice, you have 2 days to fix this and deliver my order to the correct address. Otherwise I am reporting you.
To anyone thinking of ordering from Home Choice: save your money and your sanity. Their delivery is useless, their updates are false, and they treat customers like nothing.
I will be posting this everywhere until I get a real response.
Helpful (0)
Replies (2)0
Replies (2)
Homechoice's replyOfficial
11 May 2026, 07:35Hi Ndumiso,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply11 May 2026, 07:35
Official
Hi Ndumiso,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
NH
Ndumiso H's updateReviewer Update
11 May 2026, 17:01@Nosiphiwo Qukwana
I saw your reply on HelloPeter, and I need to respond.
You said: "We have requested the order to be returned back to homechoice. We can only process the refund to Pay Just Now once the order returns to our warehouse."
But I don't see any updates from @RTT couriers confirming what you're saying. You have been assisting me from the beginning, but now you're nowhere to be found.
When I call @homechoice, no one can put me through to any agent. I only get an option for self-service. There is no update on my order or any of the complaints I have raised above.
Let me be clear: I am calling because I want to cancel my orders and get my refunds. I should not have to beg to stop being your customer. I should not have to tolerate this level of service as if you are the only store in the market. If your website had a proper cancellation option, I would have done it long ago. But it seems like you know exactly how to **** people.
Stop lying to the public. We work hard for our money. You cannot just rob us like this.
I will take this further. I don't care how big you are.
I saw your reply on HelloPeter, and I need to respond.
You said: "We have requested the order to be returned back to homechoice. We can only process the refund to Pay Just Now once the order returns to our warehouse."
But I don't see any updates from @RTT couriers confirming what you're saying. You have been assisting me from the beginning, but now you're nowhere to be found.
When I call @homechoice, no one can put me through to any agent. I only get an option for self-service. There is no update on my order or any of the complaints I have raised above.
Let me be clear: I am calling because I want to cancel my orders and get my refunds. I should not have to beg to stop being your customer. I should not have to tolerate this level of service as if you are the only store in the market. If your website had a proper cancellation option, I would have done it long ago. But it seems like you know exactly how to **** people.
Stop lying to the public. We work hard for our money. You cannot just rob us like this.
I will take this further. I don't care how big you are.
NH
Ndumiso H's update11 May 2026, 17:01
Reviewer Update
@Nosiphiwo Qukwana
I saw your reply on HelloPeter, and I need to respond.
You said: "We have requested the order to be returned back to homechoice. We can only process the refund to Pay Just Now once the order returns to our warehouse."
But I don't see any updates from @RTT couriers confirming what you're saying. You have been assisting me from the beginning, but now you're nowhere to be found.
When I call @homechoice, no one can put me through to any agent. I only get an option for self-service. There is no update on my order or any of the complaints I have raised above.
Let me be clear: I am calling because I want to cancel my orders and get my refunds. I should not have to beg to stop being your customer. I should not have to tolerate this level of service as if you are the only store in the market. If your website had a proper cancellation option, I would have done it long ago. But it seems like you know exactly how to **** people.
Stop lying to the public. We work hard for our money. You cannot just rob us like this.
I will take this further. I don't care how big you are.
I saw your reply on HelloPeter, and I need to respond.
You said: "We have requested the order to be returned back to homechoice. We can only process the refund to Pay Just Now once the order returns to our warehouse."
But I don't see any updates from @RTT couriers confirming what you're saying. You have been assisting me from the beginning, but now you're nowhere to be found.
When I call @homechoice, no one can put me through to any agent. I only get an option for self-service. There is no update on my order or any of the complaints I have raised above.
Let me be clear: I am calling because I want to cancel my orders and get my refunds. I should not have to beg to stop being your customer. I should not have to tolerate this level of service as if you are the only store in the market. If your website had a proper cancellation option, I would have done it long ago. But it seems like you know exactly how to **** people.
Stop lying to the public. We work hard for our money. You cannot just rob us like this.
I will take this further. I don't care how big you are.