HOME CHOICE INSECURE ONLINE PURCHASING AND HARRASMENT

My Fiance has been "harrassed" by Home Choice and their Collection agencies for over 2 years. Home Choice claim he purchased goods on line - he never did. He has never resided at the address they alledged to have delivered the goods, never known anyone to have lived there. He lives in a different province never mind town. Home Choice have never sent us the proof of delivery , which we have requested repeatedly, we would like to see it, as this is the start of our investigation to identity theft, which we would like to follow up , Identity theft is a huge problem in South Africa and we refuse to become victims of it. We have gone to our local police station and written up a sworn affidavit stating he never purchased anything from Home Choice and that he has never lived at the address they claim to have delivered, or known anyone who does. With my fiance working in an enviroment where he is not allowed to use his cell phone during office hours, he requested I resolve the problem, he has also repeatedly told them during "recorded" telephonic conversations that I will be dealing with the query - All correspondence sent to Home Choice and their collection agencies via email has him cc'd in, surely proof enough that I am acting on his behalf - Their response we must get a Power of Attorney signed stating I am dealing with his query - I ask why?-they have on their voice recordings, him clearly stating that they must talk to me. (all calls are recorded for quality purposes - Home Choice and SSDA go back to your recordings) As far as we are concerned the sworn affidavit should be sufficient for them to sort their **** out. We will not be wasting our time going back to a police staion to have a Power of Attorney signed and certified. To quote Shakespeare (and slightly *******ise it) " there is something rotten in the state of Home Choice" Home Choice - I look forward to your standard message when dealing with complaints on Hello Peter ( NOT) Going through some other reviews on Home Choice we are not the only ones that have been targeted in this manner. Home Choice it is time to sort your **** out and make your online purchasing system more secure. Someone is messing with it and putting innocent people in a bad debt review situation. My final attempt to resolve this has been to send the same affidavit ( already sent over 5 times to various people at Home Choice and their collection agency) to the dispute department of SSDA - why SSDA and Home Choice couldn't forward the email on themselves is another mystery. But then maybe I expect the right hand to know what the left hand does, too higher an expectation perhaps?