Home Choice ****ing rotten service

Terrible. I have kept my monthly payments up to date since I had my Home Choice account and never missed a payment. Due to the lockdown I have been sitting at home with no salary and I tried reaching out to Home Choice for payment arrangements but I'm receiving no help and no response. This is affecting me because I really need my Home Choice account since I can't afford to buy some of the things I need in cash. Home Choice has ****ing unfriendly agents as well. I'm ****ing disgusted.