NZ
Nomathemba Z
1 reviews | Active since Sept 2020
17 May 2021, 13:05
Home choice ***********
I wish there was 0 star! I placed an order last week and it has been on Captured, no feedback on when it will be processed. I have been calling but the agents don't know what is happening with my order and 2 of them said they will put me through to the processing department but the call goes silent and drops. The 3rd agent put me through to a company that is not even part of home choice! How ridiculous! 4th agent gave me a number that rings and says "please wait for an available agent" then drops! For such a big company, this is ridiculous ... what is wrong with you guys? I already approved the debit order mandate and if you take my money without my blankets being delivered, we will have a big issue. If you cannot handle online services rather stick to brick and mortar!!
Helpful (0)
Replies (4)0
Replies (4)
Homechoice's replyOfficial
17 May 2021, 13:38Hi Nomathemba.
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
Homechoice's reply17 May 2021, 13:38
Official
Hi Nomathemba.
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
We will investigate this process to see how we can best improve it going forward!
Apologies for the inconvenience caused,
Homechoice
NZ
Nomathemba Z's updateReviewer Update
17 May 2021, 16:04Hi Homechoice,
The call was the worst. I was asked to redo the whole process because your system had not updated and the agent wanted me to do another debit order mandate. I refused as a debit order mandate was already set!! She gave so many excuses about my order and said that she can only see my details from 2017!
2. I asked how come they can see my order details but claim that they only see info from 2017! that didn't make sense.
I asked if they couldn't see my details why didn't they call me to follow up on my order? why did I have a debit order set for money to come out next week without my products being processed??
after fighting for a while, she said she can finally see my details and the debit order is already set but now my statement is showing a different address from the one I entered (it's my new address). After a while of going back and forth!
I sent another account showing my new address as Nedbank will only reflect my new address on the statement next month.
I called to follow up and I was told to call after 2 days! like what the hell is happening at your company? if you don't want to sell me your products just say so! this whole run around is crazy
.
I will reverse the debit order if money comes out of my account without you having delivered my products!!
Why set everything up and tell me about proof of address later? I don't understand!
Can someone process the order ASAP unless you don't want to, let me know.
The call was the worst. I was asked to redo the whole process because your system had not updated and the agent wanted me to do another debit order mandate. I refused as a debit order mandate was already set!! She gave so many excuses about my order and said that she can only see my details from 2017!
2. I asked how come they can see my order details but claim that they only see info from 2017! that didn't make sense.
I asked if they couldn't see my details why didn't they call me to follow up on my order? why did I have a debit order set for money to come out next week without my products being processed??
after fighting for a while, she said she can finally see my details and the debit order is already set but now my statement is showing a different address from the one I entered (it's my new address). After a while of going back and forth!
I sent another account showing my new address as Nedbank will only reflect my new address on the statement next month.
I called to follow up and I was told to call after 2 days! like what the hell is happening at your company? if you don't want to sell me your products just say so! this whole run around is crazy
.
I will reverse the debit order if money comes out of my account without you having delivered my products!!
Why set everything up and tell me about proof of address later? I don't understand!
Can someone process the order ASAP unless you don't want to, let me know.
NZ
Nomathemba Z's update17 May 2021, 16:04
Reviewer Update
Hi Homechoice,
The call was the worst. I was asked to redo the whole process because your system had not updated and the agent wanted me to do another debit order mandate. I refused as a debit order mandate was already set!! She gave so many excuses about my order and said that she can only see my details from 2017!
2. I asked how come they can see my order details but claim that they only see info from 2017! that didn't make sense.
I asked if they couldn't see my details why didn't they call me to follow up on my order? why did I have a debit order set for money to come out next week without my products being processed??
after fighting for a while, she said she can finally see my details and the debit order is already set but now my statement is showing a different address from the one I entered (it's my new address). After a while of going back and forth!
I sent another account showing my new address as Nedbank will only reflect my new address on the statement next month.
I called to follow up and I was told to call after 2 days! like what the hell is happening at your company? if you don't want to sell me your products just say so! this whole run around is crazy
.
I will reverse the debit order if money comes out of my account without you having delivered my products!!
Why set everything up and tell me about proof of address later? I don't understand!
Can someone process the order ASAP unless you don't want to, let me know.
The call was the worst. I was asked to redo the whole process because your system had not updated and the agent wanted me to do another debit order mandate. I refused as a debit order mandate was already set!! She gave so many excuses about my order and said that she can only see my details from 2017!
2. I asked how come they can see my order details but claim that they only see info from 2017! that didn't make sense.
I asked if they couldn't see my details why didn't they call me to follow up on my order? why did I have a debit order set for money to come out next week without my products being processed??
after fighting for a while, she said she can finally see my details and the debit order is already set but now my statement is showing a different address from the one I entered (it's my new address). After a while of going back and forth!
I sent another account showing my new address as Nedbank will only reflect my new address on the statement next month.
I called to follow up and I was told to call after 2 days! like what the hell is happening at your company? if you don't want to sell me your products just say so! this whole run around is crazy
.
I will reverse the debit order if money comes out of my account without you having delivered my products!!
Why set everything up and tell me about proof of address later? I don't understand!
Can someone process the order ASAP unless you don't want to, let me know.
NZ
Nomathemba Z's updateReviewer Update
18 May 2021, 07:43I got a call again at 7:30am today and they reject my account statement as proof of address but there have no lists of addresses anywhere or have they ever told me what they accept!
This company is messed up.
This company is messed up.
NZ
Nomathemba Z's update18 May 2021, 07:43
Reviewer Update
I got a call again at 7:30am today and they reject my account statement as proof of address but there have no lists of addresses anywhere or have they ever told me what they accept!
This company is messed up.
This company is messed up.
NZ
Nomathemba Z's updateReviewer Update
18 May 2021, 07:44I ended up cancelling the order. I'm so disappointed!
NZ
Nomathemba Z's update18 May 2021, 07:44
Reviewer Update
I ended up cancelling the order. I'm so disappointed!