HOME CHOICE HORRIBLE HORRIBLE HORRIBLE

What a horrible horrible experience the 1 star is an understatement for how horrible my experience has been and still is It so bad I would not recommend anyone to purchase any item from these people We purchased an item from Wynberg showroom and because the item would take too long to be delivered I asked if I could collect it which was arranged by the store manager I was told that I could collect it on Saturday past and that I needed to wait for a sms that would say ready for collection from Blackheath DC I then received a sms that said it’s ready and will be delivered by the courier which was not the arrangement I then called customer services and wow this is where it all went downhill. Their customer services sucks sucks sucks either these people are underpaid or hate their jobs because I haven’t had 1 pleasant experience and I called 10 times !!!! Imagine 10 calls and not 1 pleasant experience not 1!!!!!! After 8 or 9 calls I used my own initiative and went there without knowing if the item would be ready for collection when all 1 of these consultants was suppose to do is call their distribution centre and confirm if the item was there… Instead all they did was say sorry we are not aware, they have never heard of time where a client could collect the next day, they would call back, they would escalate what a sickening experience….

Now my next problem is that we purchased a duvet cover and the item received was a comforter, yet again I had to endure the fact that o have to call this customer service which I dreaded calling yet again a horrible experience telling me that my suburb loaded on their system is not the suburb that I stay in and what does my suburb have to do with my calling to let them know that I received the wrong item I lost it and I just want this item exchanged so that I would never have to deal with this company ever again HORRIBLE HORRIBLE HORRIBLE SERVICE