Home Choice has the worst call center in South Africa

Home choice is not deserving of even a one-star review. As I am writing this I am fuming. I have received the worst customer service hands down from them. I returned an item I bought which stopped working within a month of use, the item was returned on the 18th of May. When I returned the item I was told that I would be refunded, that was back in May. No feedback for two months. I called their customer care line I was told that the refund would be processed in 48 hours that was on the 15th of July (I was told this even at the store when I went to settle my acc 13th July). I have called and spoken to numerous agents requesting to speak to a manager I was told that the manger will call me back that was over a week ago. I have called over 10 times and I am being given the run-around by the agents I speak to. They have zero customer service, I spoke to agent by the name of Lomnkelo I requested to speak to a manager for the 100th time Lomnkelo place me on hold for 20 mins and processed to drop the line. I just want my refund and to close that God awful account. Spoke to Riyana today who promised me that the manager would call me back which was a lie. If I don’t get any feedback I will be emailing the CEO of Home Choice and tell him what awful service his company is giving the people of South Africa.