Home Choice has HORRIBLE Customer Service

I placed an order online beginning of September 2015 and paid for it, couple of weeks later, I called to enquire about the order and they told me that they could not locate my payments but they will release now that they can see it, now it is two months later and they send me an sms that I need to make a payment for the order which I paid for beginning of September. Today I have called them twice, their agents just put me on hold and they never return to the call, the 7th time, I asked to speak to the Supervisor, I waited for 10 minutes on the call and I was told the supervisor is in the meeting.