Home Choice *****

Someone created a ********** account with home choice furniture. I’ve never heard of their store nor have I ever been to one of their stores. However someone created an account using my ID number and bank account. Upon looking through my bank records I saw they had been debiting my account for 4 months. Each month it was a different quantity. To the total value of R2370. As soon as I saw this I phone the bank to block that account and emailed home choice to inform them of ********** account. They asked me for a form which I completed and for certified copies of my ID and bank statements. Which I didn’t feel comfortable giving them since they had received my documents **********ly. I then got a call to say I had been handed over as I hadn’t payed my home choice account. I called them over a month ago to tell them once again I do not have an account with them. They transferred me to their ***** department (I am not sure why a furniture store has a ***** department) they said they would investigate and get back to me in 30 days. Which they didn’t do. I called again today only to hear that nothing is being investigated and again that they would investigate and get back to me in 30 days. I asked if I could get an email to state that it has been handed over to their investigative team and they responded no I would only get a response once the investigation is finished in 30 days as they did the last time I called. I am completely unsure on how to get this rectified as it has been over a year with no luck.

This sort of thing seems to happen often as I went to see their reviews on Facebook and many reviews referenced *****. I also can’t understand why a furniture store has a ***** department, this sort of thing obviously happens often for them to dedicate staff to a ***** department.