Home Choice *****

I would hear stories of bad experiences with Home Choice, now I understand why. Out of nowhere I'm notified of an order to be delivered that I'm not aware of, I called them to ask who placed the order, as expected they cant tell but will investigate and that was the 24th of Jan. Today 10 Feb I receive statement of what I must pay this month. The call I made on the 24th was to address: 1. who placed the order. 2. Cancel the order and close the account. 3. Give me access to the telephone conversation of the person who placed the order. None of these have been addressed to date. As I call to day I'm told that there's no information on how far is the investigation, which I doubt they ever investigated anyway, cause that investigation was suppose to freeze the account until it's complete. I'm yet to see if I will receive the call back today to give update.