Home choice dissregard yo their longterm customers

Hi , I place an order for a fridge about three weeks ago .On the day of me placing the order I was not informed of the documents i need ( I have been a customer for a long time) So it puzzled when i got an sms that i should send the documents through in wich I did. After doing that i get the same message.Now no onde calls me to tell me exactly what the issue is .I then go to they branch that is now open after moving from level 5- 4 .I has almost R10 000 credit in my account and after ordering yhe fridge it came down to R1600 credit left.It then happened i misses my very first payment due to covid and my now 1600 left after ordering yhe fridge has become 0.

I went to the show room in Esst London they couldnt help they let me phone customer services and they too couldnt help but gave me the contact number wich one cannot get through for processing departamento.

I then phone customer services this time they tell me I cancelled the order wich i never did and have been patiently waiting for and why could they not tell me that after speaking to them. I asked that they call me and the lady in customer services advised she will have her manager look into what the delay is from processing departament. I still havent received a call. If they Claim i cancelled the order what happened to my avaiable credit because the now say they have to do credit checks first.I mean i have been a local customer nit missing payment

I am so dissopointed as this is not the first incidente w R.t furniture. I am in need of a fridge and feel i have just been played.

The fast to phone about promocional stock but unfortnatley they took all my credit and will not be replacing it i think.

I am very dissopointed please be direct and tell me if you do not want to do business with me .BUYING HIYSHOMD FURNITURE HAS NOW PROVE THE WORST FOR THE SECOND TIME AND I ONLY BOUGHT HOUSEHOLD FURNITURE TWICE. GEUSS MY SCCOUNT IS ON LOCKDOWN ..VERY POOR SERVICE.THE CONDULTANTS DO NO KNIW EHAT THEY DOING ..

WHEN DID I CANCELL MY ORDER AND I NEED IT !!! I HAVE ZLWA8YS SPOKEN HIGHLY ABOUT HOMECHOICE AND EVEN REFFERED POTENCIAL CUSTOMERS. I NOW PULL BACK MY WORDS.