Home choice disregards ***** and Identity theft

<p>I had such a terrible eperience with home choice , which seems to have come back 3 years later. In 2013 my car was ****** which had my identity documents in it that day. Many months later i got phone calls from Home choice regarding an account which was in major debt. i then repeatedly explained that before the day they called i had no knowledge of their company and that i did not have an account with them.</p> <p>Eventually i was called by a lady who advised me to send a copy of my new ID as the date i recieved it would work as proof that it is a case of identity theft. I then went to the police stationh and got an affidevit respectively, and sent both that and my identify documents to the establishment.</p> <p> </p> <p>i was then advised that the account would be closed down. however years later it is affecting my credit. The worst part is that they are very much aware of this, the question is why they did not block my ID number or that account from ever making transactions . the information given such as the address used etc also doesnt corelate with mine. most of the staff just disregards this matter and are rude over the phone. They hang up while i am on the phone with them as well.</p> <p> </p> <p>How can someone even open an account using someone elses ID w, and how does an id copy that isnt certified pass as identification?</p>