MM
Maropeng M

1 reviews | Active since Jan 2017

16 Jan 2017, 10:24

Home choice delivered a parcel without my consent

<p>I spoke to 1 lady last dear, was interested in purchasing something from Homechoice. I was advised that I need to send the required documents in order for my account to be activated and for my purchase to be delivered. Just before I can send all my documents, I got an sms that my order is on the way, I called Homechoice to explain, the lady said that I must just reject the order, of which I did. The next thing I get an sms that I must pay certain amount for the order, and it shows that they opened acount in my name without my consent. I called again and the lady who answered told me I must wait for the order to be returned to them before they can cancel my account.</p> <p>My question is, must I suffer for their Mistakes?? I never asked for them to send anything to me, and now my credit record shows that I owe them</p> <p>Can Homechoice, please fix your errors. This is just totally unacceptable!!!!!!!!!!</p>

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Replies (1)
Homechoice
Homechoice's reply16 Jan 2017, 11:06
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team