TM
Talulani M

1 reviews | Active since Sept 2012

21 Sept 2017, 22:04

Home choice delived my parcel to wrong person

My wife ordered zandra duvet from Home choice on 12 sept 2017. On 21 sept 17 received an sms saying the order was received by third party which she does not know. They never call her to confirm that they delivering

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Replies (2)
Homechoice
Homechoice's reply22 Sept 2017, 09:21
Official

Good Day Talulani

We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologise for the inconvenience.

One of our staff members will be in contact with you shortly.

Regards

Customer Support Team

Homechoice
Homechoice's reply22 Sept 2017, 09:22
Official

Dear Talulani

Thank you for raising your concerns with us.We will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective, we require your wife's identity number and account number

Kind Regards

Monique