KZ
Khanyisile Z
1 reviews | Active since Sept 2025
10 Sept 2025, 15:11
Home Choice: defective stove, poor customer service, and aggressive payment demands.
I'm extremely disappointed with my experience with Home Choice. The stove I purchased in November broke down twice, and after the second breakdown, they took it back for repairs but haven't returned it. What's worse is that I'm still being asked to pay for it despite it being in their possession. The payment representatives are rude and unprofessional, which is unacceptable. I've requested a refund or a functional replacement, but the lack of resolution is frustrating. Until Home Choice improves their customer service and product quality, I'd advise others to think twice before making a purchase.
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Homechoice's replyOfficial
10 Sept 2025, 15:49Hi Khanyisile,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply10 Sept 2025, 15:49
Official
Hi Khanyisile,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team