home choice customer service fail.

We ordered a bedding from home choice using my mothers account with her consent which required cash payment and I paid cash without hesitation. <br> More than two weeks passed without any feedback and My mother called to find out that all of a sudden the bed is out of stock.<br> To my understanding,orders out of stock are indicated to the sales consultant, but we were not informed of this.<br> T My mother gave me permission to speak to the consultant on her behalf as she is failing to understand as she is a pensioner..... She has no knowledge in these procedures. As soon as I tried to understand the statement given.I was forced to order wat we never wanted.when I refused and claimed the deposit back the consultant hung up on me. I have never received such a rude person dealing with customers.<br> This was supposed to be a gift for a wedding which now has passed.<br> I tried calling through again demanding to speak to a manager or a person of higher authority non was available I was passed on from one consultant to another, eventually I gave up to this day no consultant has called us back. please help<br>